Our garage door on the house that we bought had multiple problems.
I requested someone to come out to install a keypad and adjust the motor mechanics on my garage door. They quoted me a price over the phone and we set up an appointment for the next day. Two technicians came out.
They quickly installed the keypad and also brought additional supplies to make the motor connected to 'the cloud' so that the garage can be controlled via phone or the Google Assistant. I decided to not add the Internet-connected capabilities, which they were fine with. Also, when adding the keypad, they turned away when asking me to enter my key code, as a nod towards security, which I appreciated.
They also tuned the motor so that the door always opened all the way (it usually only opened 70% of the way...) and so that it ran quieter.
They also noted that the 'manual unlock' feature on the door was not working. They did not push me to fix it but noted that I would be unable to open the garage door when the power was out. This is a problem for me since we have no door leading into the garage from our house. Their comment actually reminded me of at least one time when the power went out and I was unable to go into the garage to get flashlights. We also keep food in there in case of emergencies. So I decided to get the 'manual unlock' replaced. They replaced it and showed me how to operate it.
They communicated clearly and were reasonably priced. I plan to use them for future garage door needs.
What else can I say. I had someone come look at my garage door that was not installed properly the first time. I was recommended another business that is also well known in the area who had the worst follow up one could imagine. After several phone calls and no one would call back or we were always waiting on the owner I went down my list and found A-1 garage.
From the very beginning they were extremely professional on the phone and very thorough. I could tell right away this business was on top of their game in my prior experience. From there they had a technician out in two days and the following week the install was taken care of. The two technicians were very professional and knew their stuff as this was a difficult install. But they told me it could be done where as the first company told me it was impossible.
I highly recommend them you will not be disappointed.
One of my garage door openers broke so I called A1 back to replace this one , they had replaced my other one for me and did a great job. they gave me a good price, he showed up on time, he did a great job everything works great and now both my garage door opener's are perfect thanks a lot A1...
Excellent service from A1 Garage Door Service. I needed a general tune up and specifically a garage door tension spring adjusted. Kyle R arrived on time and was very professional and knew his job well. He inspected everything, told me what were the issues he found and listed out the tune up activities and how they would fix the issues. He completed the tuneup including the adjustment of the Spring. Everything is working as I wanted now, thanks to Kyle. Will recommend A1 to others.
- Ravi K
I own rental property and have used them twice on two separate properties. The first time I used them I had American Home Shield insurance on a duplex in Playa Del Rey but the service provider they sent said the repair wasn't covered by my AHS insurance and quoted me a ridiculous price to replace the garage door arm assembly. I called A-1 to come out and the owner, who I believe is retired, quoted me a much better price and just came across as someone you could trust.
The second time I used them was for a commercial type gate. I originally used another vendor because A1 was reluctant to come as far north as Venice. However, after repeated issues with the gate, I had the A1 repair guy come out and he fixed the issue with sensors that were keeping the gate from opening at less than what the other person had charged on visits and I haven't had an issue since. Having rental properties, I work lots of vendors and in my two experiences they provided me what I considered excellent service at a competitive price and I will be using them again.
I can't say enough about this company. They don't charge extra for after hours or weekend. Connie was fantastic, the tech arrived less than an hour after I called on Friday, after 5pm. They fixed our HOA's iron gate in less than a half hour. They did a GREAT job and they were so reasonable. I recommend them highly!
I had a serious garage door emergency so I checked Yelp and based on their excellent reviews and ratings I called A-1 Garage Door Service. I spoke with Connie and right from the start I felt as if I made the right choice.
She assured me a technician would be at my home within the hour and sure enough Omar arrived within that window. I cannot say enough good things about Omar. He was very professional, knowledgeable and did an excellent repair job on my heavy wood garage door. And their prices were very reasonably.
I will definitely be using A-1 Garage Door Service again if need be and will be recommending them to my friends and neighbors. Thanks Omar and Connie.
Wow! I called at 8:30am and left a message and Connie called me back at 9am to schedule service at 10am! Incredible! Omar arrived promptly at 10, assessed the door, and began working. It's 10:40 and my once totally non-operational garage door is fully functional! I am so impressed. (PS it's a Monday morning!!)
I picked A-1 Garage Door Service to install my Chamberlain RJO20 wall mount garage door opener purchased from Lowe's. I used A-1 based on their high ratings on the Yelp, friendliness on the phone, product knowledge and fair pricing.
Nabor, the installner came on time even though it was pouring heavily on that afternoon. He was a pleasant and friendly gentleman. He was experienced and took the job seriously. He did not turn on loud music when he was working. He did not take any short cut and replaced all the old opener wirings for the door control and the safety reversing sensors with the new ones provided by Chamberlain. My garage door was out of balance, i.e. when it was detached from the opener, it was too heavy to lift and pull and would keep dropping down to the ground if I let go my hands. He was able to balance it back to the original factory specifications. Finally, Nabor even walked the extra mile, he helped me to pair the opener to my two HomeLink equipped cars.
Thank you Nabor and thank you A-1. I would use them again and would certainly recommend to my circle of friends.
So these guys were amazingly prompt and professional in coming out to do my estimate. They came the next day and I was impressed with the technician who came out to bid my project.
That's where everything ended. I was supposed to get a quote by email. After a week, nothing. I called, was told I would get it that day, nothing. Since then I have called and left two messages with no call back and still no quote. I was looking forward to doing business with them but I guess now I have to move on. I was willing to spend the extra money to have them do a great job with a high end garage door but I guess they didn't want my business!
Why did we choose A-1 Garage Door Service? They are a local, family owned business and their reviews on Yelp are EXCELLENT. Ben came and gave us an estimate. He was polite, efficient and very knowledgeable. Connie set our appointment and here we are three days later with a beautiful, fresh, new, quiet garage door. We had some "special needs" and Ben was able to accommodate us. Thank you Ben and Connie. You have made this experience pleasant and uneventful!
I needed to replace an old wood garage door and called A-1 strictly because the yelp reviews were so great. I'm so glad I did. I highly highly recommend these guys. I phoned them on a Friday and spoke to Connie to schedule an appt. She couldn't have been nicer!! They came out the following Monday with all the information I needed to order a new door. They had the new door installed by Thursday and hauled off the very heavy wood door in seamless fashion. The entire crew was extremely nice and very thorough with explaining things.
Thank you A-1 for the great work and exceptional customer service!
We had a garage door that was not able to close (kept reopening). Had two other companies out and they did not diagnose problem correctly and just recommended replacing the entire unit. We scheduled SAME DAY appointment and Nabor came out on time. He diagnosed the problem quickly, fixed it and was very reasonably priced. Highly recommended!
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