I had a garage door failure and unhappy with a previous company that couldn't even show up to assess my problem I called A-1 because of their excellent reviews and ratings. I called at 8:30am on a Saturday morning and explained the issue I had with my Genie opener and she asked if it was okay to slot me in for a 9-11am service call. I couldn't believe that they were able to come out first thing on a Saturday to take a look.
Omar showed up an hour later and new exactly the potential issue. He was able to diagnose the motor issue over the phone, but still made the trip to assess. He immediately ran some tests and determined it was the motor and went on to explain how the newer Genie models weren't that great. He didn't have to sell that statement too hard because there were 3 Genie models he had to replace the day before.
Thinking that they would have to reschedule to replace my unit, they were actually able to replace it on the spot after diagnosing the problem and 2 hours later a brand new unit and working garage door.
Great customer service and worked quickly. Highly recommend!
Frank was knowledgable, friendly, prompt and honest. He quickly understood our problem, upgraded our springs, and went out of his way to service the door so it is even quieter than before. We would definitely recommend him for service should you be in need on a moments notice like we were.
Why did we choose A-1 Garage Door Service? They are a local, family owned business and their reviews on Yelp are EXCELLENT. Ben came and gave us an estimate. He was polite, efficient and very knowledgeable. Connie set our appointment and here we are three days later with a beautiful, fresh, new, quiet garage door. We had some "special needs" and Ben was able to accommodate us. Thank you Ben and Connie. You have made this experience pleasant and uneventful!
We had a garage door that was not able to close (kept reopening). Had two other companies out and they did not diagnose problem correctly and just recommended replacing the entire unit. We scheduled SAME DAY appointment and Nabor came out on time. He diagnosed the problem quickly, fixed it and was very reasonably priced. Highly recommended!
What a great company! I called and they were able to come out same day. I ended up making an appointment for the next morning and the technician arrived at the very beginning of the service window. Omar was wonderful! He replaced my broken and worn out springs, reinforced the motor, and even helped me reset the system and program my clickers and my car! He couldn't have been more kind and helpful. The price was very reasonable and the service was top notch.
I picked A-1 Garage Door Service to install my Chamberlain RJO20 wall mount garage door opener purchased from Lowe's. I used A-1 based on their high ratings on the Yelp, friendliness on the phone, product knowledge and fair pricing.
Nabor, the installner came on time even though it was pouring heavily on that afternoon. He was a pleasant and friendly gentleman. He was experienced and took the job seriously. He did not turn on loud music when he was working. He did not take any short cut and replaced all the old opener wirings for the door control and the safety reversing sensors with the new ones provided by Chamberlain. My garage door was out of balance, i.e. when it was detached from the opener, it was too heavy to lift and pull and would keep dropping down to the ground if I let go my hands. He was able to balance it back to the original factory specifications. Finally, Nabor even walked the extra mile, he helped me to pair the opener to my two HomeLink equipped cars.
Thank you Nabor and thank you A-1. I would use them again and would certainly recommend to my circle of friends.
I needed to replace an old wood garage door and called A-1 strictly because the yelp reviews were so great. I'm so glad I did. I highly highly recommend these guys. I phoned them on a Friday and spoke to Connie to schedule an appt. She couldn't have been nicer!! They came out the following Monday with all the information I needed to order a new door. They had the new door installed by Thursday and hauled off the very heavy wood door in seamless fashion. The entire crew was extremely nice and very thorough with explaining things.
Thank you A-1 for the great work and exceptional customer service!
I can't say enough about this company. They don't charge extra for after hours or weekend. Connie was fantastic, the tech arrived less than an hour after I called on Friday, after 5pm. They fixed our HOA's iron gate in less than a half hour. They did a GREAT job and they were so reasonable. I recommend them highly!
One of my garage door openers broke so I called A1 back to replace this one , they had replaced my other one for me and did a great job. they gave me a good price, he showed up on time, he did a great job everything works great and now both my garage door opener's are perfect thanks a lot A1...
So these guys were amazingly prompt and professional in coming out to do my estimate. They came the next day and I was impressed with the technician who came out to bid my project.
That's where everything ended. I was supposed to get a quote by email. After a week, nothing. I called, was told I would get it that day, nothing. Since then I have called and left two messages with no call back and still no quote. I was looking forward to doing business with them but I guess now I have to move on. I was willing to spend the extra money to have them do a great job with a high end garage door but I guess they didn't want my business!
As a result of my garage door being inoperable, today was my first opportunity to utilize the services of A-1 Garage Door Service. My contact was a very pleasant experience. Omar, the Technician, arrived within the time perimeters that were established for the appointment. Omar provided excellent services that I felt went beyond the necessary repair of my garage door. In the future, if necessary, I will definitely utilize their services and will highly recommend them to those needing garage repair services.
What else can I say. I had someone come look at my garage door that was not installed properly the first time. I was recommended another business that is also well known in the area who had the worst follow up one could imagine. After several phone calls and no one would call back or we were always waiting on the owner I went down my list and found A-1 garage.
From the very beginning they were extremely professional on the phone and very thorough. I could tell right away this business was on top of their game in my prior experience. From there they had a technician out in two days and the following week the install was taken care of. The two technicians were very professional and knew their stuff as this was a difficult install. But they told me it could be done where as the first company told me it was impossible.
I highly recommend them you will not be disappointed.
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